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A softphone is a ToIP software installed on a computer to emulate a physical phone. Softphones have many advantages:
- they enable telephony applications on a computer and can foster cost reductions for companies that do not have to buy phones any more.
- they make value-added communications possible, in which users cannot only talk but also chat, exchange files and sometimes see each other (videophony)
The general public uses softphones increasingly, such as Skype, Gizmo and Wengo.