Customer service

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Customer service is the department of an organization that responds to inquiries or complaints from customers.[1] It is integral to a good business as good customer service will ensure that the customer returns to the business, whereas bad customer service almost makes it certain that the customer will not return, regardless of the other merits of the organization.


  1. Customer service. Oxford Dictionaries. Oxford University Press (2014). Retrieved on 22 April 2014.