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In computing, a '''Managed Support Provider (MSP)''' focuses on providing third-party services principally to information technology infrastructure. While the usage, in 2009, which tends to get the most attention is in the context of [[cloud computing]], MSP services certainly are not limited to things provided remotely to information technology staff. | In computing, a '''Managed Support Provider (MSP)''' focuses on providing third-party services principally to information technology infrastructure. While the usage, in 2009, which tends to get the most attention is in the context of [[cloud computing]], MSP services certainly are not limited to things provided remotely to information technology staff. | ||
MSP services can range from a remotely managed [[router]] or [[firewall]] at the customer premises, to support service for end users such as first-line help centers and backup of individual PCs, to services remote to specific data centers such as disaster recovery, to cloud services where the service is not associated with a specific geographic location. | MSP services can range from a remotely managed [[router]] or [[firewall]] at the customer premises, to support service for end users such as first-line help centers and backup of individual PCs, to services remote to specific data centers such as disaster recovery, to cloud services where the service is not associated with a specific geographic location. | ||
==Provider-managed onsite services== | |||
==Outsourced end user support== | |||
==Data center outsourced support== | |||
==Services provided through clouds== | |||
[[Email]] is among the most common applications, and one for which many aspects may be outsourced. It is useful to separate the problems that outsourcing can help, from the packaging of outsourced services.<ref name=Dellmail>{{citation | |||
| White paper: Solving On-Premise Email Management Services with On-Demand Services | |||
| publisher = Dell Modular Services | |||
| url = http://www.dell.com/modularservices | year = 2009}}</ref> Indeed, some of the outsourced services are broader than email, especially when there are regulatory requirements for archiving, audit or security. | |||
===Archiving=== | |||
A basic archive simply provides for backup. A more complex service, which includes not only infrastrcture services but specialized end user services such as legal compliance (e.g., compliance and discovery) can be delivered with [[Software as a Service]]. | |||
EMS Enterprise ArchiveTM service | |||
Painlessly solve the complete email archiving needs of even the largest organization with a zero | |||
maintenance, SaaS service – can provide sub-second e-Discovery, flexible policy compliance, | |||
comprehensive storage management, seamless end-user access, & helps eliminate data loss. | |||
EMS Enterprise Archive is a comprehensive solution designed to address email archiving | |||
challenges with a near maintenance-free, on-demand service. EMS is a SaaS service that is | |||
designed to provide complete control over retention and deletion policies, legal holds, compliance, | |||
storage management and e-Discovery virtually eliminating the risks of data loss or downtime. EMS | |||
is designed to meet the needs of the largest companies, but you can begin with any number of | |||
users. Start with a key set of executives, an IT pilot, or a litigation-driven legal hold; deploy in a day | |||
and grow as fast as your needs change. | |||
EMS Rapid ArchiveTM service | |||
Quickly implement the essential email archiving capabilities required in today’s business | |||
environment including important FRCP requirements with a low cost, SaaS solution. | |||
EMS Rapid Archive is uniquely designed to address today’s essential email archiving challenges, | |||
with a near maintenance-free, on-demand service. EMS helps companies manage email retention | |||
and deletion based on corporate policies, saves messages in | |||
Revision as of 08:55, 19 September 2009
In computing, a Managed Support Provider (MSP) focuses on providing third-party services principally to information technology infrastructure. While the usage, in 2009, which tends to get the most attention is in the context of cloud computing, MSP services certainly are not limited to things provided remotely to information technology staff.
MSP services can range from a remotely managed router or firewall at the customer premises, to support service for end users such as first-line help centers and backup of individual PCs, to services remote to specific data centers such as disaster recovery, to cloud services where the service is not associated with a specific geographic location.
Provider-managed onsite services
Outsourced end user support
Data center outsourced support
Services provided through clouds
Email is among the most common applications, and one for which many aspects may be outsourced. It is useful to separate the problems that outsourcing can help, from the packaging of outsourced services.[1] Indeed, some of the outsourced services are broader than email, especially when there are regulatory requirements for archiving, audit or security.
Archiving
A basic archive simply provides for backup. A more complex service, which includes not only infrastrcture services but specialized end user services such as legal compliance (e.g., compliance and discovery) can be delivered with Software as a Service.
EMS Enterprise ArchiveTM service Painlessly solve the complete email archiving needs of even the largest organization with a zero maintenance, SaaS service – can provide sub-second e-Discovery, flexible policy compliance, comprehensive storage management, seamless end-user access, & helps eliminate data loss. EMS Enterprise Archive is a comprehensive solution designed to address email archiving challenges with a near maintenance-free, on-demand service. EMS is a SaaS service that is designed to provide complete control over retention and deletion policies, legal holds, compliance, storage management and e-Discovery virtually eliminating the risks of data loss or downtime. EMS is designed to meet the needs of the largest companies, but you can begin with any number of users. Start with a key set of executives, an IT pilot, or a litigation-driven legal hold; deploy in a day and grow as fast as your needs change. EMS Rapid ArchiveTM service Quickly implement the essential email archiving capabilities required in today’s business environment including important FRCP requirements with a low cost, SaaS solution. EMS Rapid Archive is uniquely designed to address today’s essential email archiving challenges, with a near maintenance-free, on-demand service. EMS helps companies manage email retention and deletion based on corporate policies, saves messages in
- ↑ , 2009